Cancellation Policy

Renter cancellation

Renters may cancel their trip through our site or mobile app, and the cancellation is effective immediately. The total amount refunded will depend on when the renter cancels the trip, and varies by fee component (Rental Price, Processing Fee, Insurance Fee, and if applicable).

There are no credits/refunds issued for early returns.

Rental Prices and Processing Fee

Renters will receive a full refund minus $10 if they cancel before the owner approves the pending trip.

The Rental Fee is non-refundable once an hour has elapsed from the time the trip is booked (i.e., when the owner approves the pending trip).

Renters will receive a full refund minus $10 if they cancel before the owner approves the pending trip.

Protection Fee

The Insurance Fee is fully refunded if the trip is cancelled before the day of the rental.

Young Renter Fee

The Young Renter Fee is fully refunded if the trip is cancelled before it starts.

Owner Cancellation

If an owner wishes to cancel a booked trip, they must notify the renter via on-site messaging at least 72 hours in advance, and contact us at support@HyreCar.com to indicate their desire to do so. Renters are counting on owners to provide the vehicle; so repeated cancellations will subject the owner to removal from the marketplace.

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2 Comments

  • 0
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    Jesse Stephenson -

    Not helpful because support@HyreCar.com doesn't work!  Just more unorganization and anything said to appease us. 

  • 0
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    Chris Churchill -

    The phone number does not work. The chat function does not with. These guys are a scam. They made off with $350 bucks of mine.

     

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